Before you can start to process transactions through our systems you must first obtain a merchant number. We are online payment gateway who provide a secure link between your website and bank. We capture, and carry sensitive information from your shoppers in a secure manner. A merchant number is required to allow you to accept any transactions through your account. The merchant number is used to process the transactions through your merchant bank and enables the funds to be moved from your shoppers to your own account.
There are 3 different types of merchant number that can be used with our system, for more information you can check out the different types of merchant accounts . Without a merchant number you are not able to use our system, nor are you able to process any transactions through your website.
You can either apply for a merchant number through your own bank, or apply for a merchant account using our own Merchant Account Services.
From time to time we understand that you may change the merchant number on your account.
If you would like to make any changes to the merchant numbers on your account we are able to help you with this.
Once you have been issued with your new merchant number you will need to provide this to us to make the changes on your account.
Now you have your new merchant number, and you are ready to make this change you will simply need to send the new details through to us.
Firstly you will need to complete the merchant number change form and send this to us at opayomnchanges@elavon.com.
The form you need to complete depends on who your acquirer is. If you’re acquirer is Barclays we’ll need some additional details, you can find a copy of the Barclays merchant services merchant number change form here. If you’re with a different acquirer you can find a copy of our merchant number change form here.
We will then remove the current merchant number that is on your account, and replace it with the new number you have provided.
The details of the new merchant number will then be sent to your merchant bank to be confirmed.
After you have sent your new merchant number to us for the change, we will then remove the current merchant number that is on your account, and replace it with the new number you have provided.
This will first take place on your Opayo test account. This is so the details can be added onto our system, and then submitted to the bank for confirmation.
Once confirmation has been received from the banks, we will then be able to add the merchant number onto your live account.
Once the merchant number on your account has been changed, we must wait for the confirmation from the bank before we can add the new merchant number onto your live account.
The confirmation from the bank can take up to 5 working days.
After we have received the confirmation on the merchant number we will be able to add this onto your live account.
From the first request to change the merchant number, to adding this onto your account can take up to 10 days depending on the response times from your merchant bank. If your merchant number provider is Elavon Merchant Services then you can expect us to have your merchant number Live and ready to use within a much shorter time range (1 to 3 days).
When requesting a change to the merchant number on your account it is important to remember the following:
For security purposes the request to make the addition on your Opayo account must be sent from the listed billing contact on your account.
The billing contact is the registered e-mail that was added to your account when you first set-up with us.
Keep your current merchant number active:
As changes to the merchant number on your account can take up to 10 days depending on the response times from your merchant bank, you will need to keep your current merchant number active until we have confirmed the change. If you close your current merchant number your account may not be able to process transaction until the change has been made successfully.
If you process E-commerce transactions on your Opayo account each merchant number must be set-up with 3-D Secure individually and this can take up to 15 working days to complete.
You will not be able to take transactions on the merchant number until we have had the neccesary response from your merchant bank.
If you change acquirer then any recurring or repeat transactions you had with your previous merchant bank will most likely fail due to the unique bank trace ID given to those transactions. For these transactions you will need to use the Token for the first time as a CIT to capture the necessary 3DS / CV2 values and receive the CSD back on the new merchant number.