How do I change my details on a Prescription Prepayment Certificate (PPC)?

Your personal details on your PPC must match your GP records to avoid a Penalty Charge Notice (PCN).

• address
• telephone number
• email address

If you need to update your name or date of birth, you must send us evidence by email or post.

PPC Issue Office
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle Upon
Tyne NE1 6SN

Once we've received your evidence, you'll be sent a digital certificate by email within 24 hours.

If you have a paper certificate, your new certificate will be sent by post within 10 working days.

We recommend sending photocopies. If you send us original documents, these will be returned within 20 working days from the date you sent them.

Name

If your PPC shows the wrong name or you’ve changed your name, you must send us evidence of the correct name.

Wrong name

• birth certificate
• passport
• driving licence
• marriage certificate

Changed name

• passport
• driving licence
• marriage certificate
• civil partnership certificate
• deed poll including un-enrolled

If you have a paper certificate, you must destroy it.

If you have any prescriptions to collect whilst waiting for your new PPC to arrive, tick ‘box F’ on the back of your prescription.

Date of birth

If your PPC shows the wrong date of birth, you must send us evidence of the correct date of birth.

• birth certificate
• passport
• driving licence

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